Refunds and Returns
rocVape accepts returns on items bought directly through one of our official websites. Refunds are only available for unused and unopened items bought within fifteen days of the return. All returns are subject to a 15% restocking fee. Shipping cost will not be refunded. please keep your receipt as proof of purchase, as it will be required for our Warranty Registration. Items will not be replaced with different models or parts. All items being replaced are subject to a replacement fee that covers the shipping and processing costs. Due to the hygienic nature, all disposable products are final sale and do not carry a warranty. Final sale items include: vape kits, vape mods, tanks, etc.
Unauthorized Retailers and Counterfeit Products
Due to issues with counterfeit products being sold on sites such as eBay, Amazon, Bonanza, Alibaba and Rakuten, we cannot offer any warranty or services for products bought on these sites. This stance applies to all unauthorized retailers. If you have any questions about whether or not a seller is an authorized dealer, feel free to send us an email at firstname.lastname@example.org.
Due to varying voltages and other factors, we recommend that buyers use only the specified chargers with their rocVape products. Incompatible chargers may cause batteries to overheat or fail, posing a fire hazard. rocVape will not be held responsible for any damages caused by inappropriate or irresponsible use of our products. The buyer agrees to accept all responsibility for any such damages and not to hold rocVape or any affiliate retailers responsible for such damages or injuries to any persons or properties.
Vaping products are not medical devices and are not intended to cure, treat or prevent any diseases or other conditions. If you have any health problems, please consult your doctor before using any rocVape products. rocVape products are not intended to administer medicinal or illegal products of any kind. An individual must be eighteen years of age or older to purchase and use the rocVape products.